The Medical facilities available to Metro Railway employees, their dependant family members and also to registered retired employees have been limited to provision of outdoor treatment and facilities for certain investigations only. Health care has been available at Tollygunge Health Unit, First-aid Post at Noapara and Lock-up Dispensaries at Metro Bhawan and Belgachia. Patients of Metro Railway have been going to hospitals of Eastern & South Eastern Railways for indoor treatment as well as for specialist care in some disciplines that are not available. Similarly, a number of special investigations are also unavailable and patients have to go to other Railway hospitals whenever such tests are necessary. Metro Railway Medical Department has consistently endeavoured to provide quality health care notwithstanding the limited facilities available.

Proposal for a 30 bedded Hospital for Metro Railway was included in the Railway Budget for the year 2001 – 2002 presented in Parliament by the then Honourable Railway Minister Kum. Mamata Banerjee as this was a long standing demand of the Metro Railway employees. The necessary fund for setting up of the Hospital was provided in the Pink Book of 2001-2002 under the category ‘New Works’ and the same was again reflected in the Pink Books of all subsequent years under the category ‘Works in Progress’. The sanctioned fund, as reflected in the Pink Books, was apportioned by Metro Railway authority to the different departments for completing all the requirements of the Hospital to make it fully functional. As the construction work undertaken by Engineering Department of Metro Railway progressed, other requirements also needed to be assessed like electrical points required, requirement of telephone facilities, hospital appliances required, necessary manpower etc. GM / M. Rly desired that every effort should be made to provide comprehensive health care with proper modern day diagnostic & therapeutic facilities, as a result a 30 bedded hospital was constructed & started.